Pre-launch policy
Shipping & Refunds
What customers can expect from delivery, order changes, and issue resolution.
Delivery
Available delivery areas, timing, minimums, and fees will be shown at checkout after the production fulfilment rules are confirmed.
Order changes
Whether an order can be changed or cancelled depends on its preparation status. The final cutoff and customer-support process must be approved before launch.
Damaged or incorrect items
Customers should contact The Juice House promptly with their order details if an item arrives damaged, unsafe, or different from the confirmed order.
Refunds
Eligibility, evidence requirements, processing time, and the original-payment-method rules will be finalized alongside payment-provider integration.